Goods and services tax is applicable on all our products. As you will note from our site all prices include GST. The current rate of GST is 10%. This rate may change in the future and will be based on Australian legislation. The prices indicated for products exclude freight and handling. Products will incur freight charge prior to checking out of the online shop.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website are only current at that particular point in time and we reserve the right to alter our prices at anytime without any notice being provided to you. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
All purchases made online are to be paid through the online payment system provided. Clients who wish to pay via Bank Transfer or credit card over the phone may do so by contacting us. Spacewall Industries [Aust] Pty Ltd generally does not send goods prior to receiving full payment of an order. We can consider standard terms of a *30 Day account [*30 Days from date of invoice] upon application.
Title for goods ordered on our site will pass to you when we receive payment in full for your order.
We will only accept returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.
In the event of wrong product supplied by us to you or product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.
In the event of faulty products you must contact us within 7 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.
In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased.
The authorisation required for a return will be an official authorisation number provided by a member of Spacewall Industries [Aust] Pty Ltd. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be a cost to us if faulty or wrong item/s originally sent.We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us.
It is essential that all goods returned to us as an authorised return are in exactly the same good condition that they were first supplied to you. This includes the original packaging of the product.
In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued.
In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products being lost in transit and we have received official confirmation from original freight carrier that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.
In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult, so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it is essential that you use the actual written dimensions of each product when this is applicable.
This entire website and all aspects associated or included in it are subject to worldwide copyright and this copyright is owned by Spacewall Industries. You will note that this copyright appears on each web page on the site and all rights are reserved. This site, its artwork, graphics, text, data, computer files, "look and feel" of the site and all its contents may not for either personal and commercial use be used, modified, reproduced, adapted, printed, copied, displayed, sold, used or reused without prior written consent from the management of Spacewall Industries other than in the normal intended use of the site as intended by Spacewall Industries management. Normal use of the contents on our site include the download of the site to the temporary cache memory of your computer, the print out of pdf files of a product specific page. No part of this site may be used in a public forum or in a forum consisting of more than 2 individuals without the prior written consent of Spacewall Industries.
Your personal and financial information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. Financial Information includes, credit card details and billing addresses. This information supports the user relationship with Spacewall Industries and is not used for any other purpose other than for use by Spacewall Industries. You can rest assured knowing that Spacewall Industries will not pass on or sell your personal and financial information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Spacewall Industries and for our in house marketing purposes. This enables us to improve the level of service we provide to you.