Returns & Refunds

Returns:

We will only accept returns that have been authorised by our company in advance and are accompanied by your original transaction receipt.

In the event of wrong product supplied by us to you or product damaged in transit to you, you must contact us within 48 hours of your delivery time that you wish to return a product you have purchased.

In the event of faulty products you must contact us within 7 days of your delivery date. It is essential that as soon as you become aware that a product is faulty that you cease using it immediately and contact us.

In the event of a product being damaged in transit to you, you must contact us within 48 hours of your delivery date that you wish to return a product you have purchased.

The authorisation required for a return will be an official authorisation number provided by a member of Spacewall Industries. This number can be obtained by contacting us by e-mail. When you contact us, we will provide you with the official authorisation number and the appropriate delivery return address. The cost of the freight associated with the return will be your responsibility. We will not accept any returns to any delivery address other than the delivery address specified by us. This will be advised when you contact us.

It is essential that all goods returned to us as an authorised return are in exactly the same good condition that they were first supplied to you. This includes the original packaging of the product.

Refunds:

In the event of a faulty product, you will need to return the product according to the guidelines set out above (see returns) before a refund or credit note can be issued. 

In the event of incorrect goods supplied by us to you and goods are returned in accordance with the returns guidelines set out above and the correct goods that you ordered are no longer available, we will issue you with a credit note or refund.

In the event of products damaged in transit to you and goods are returned in accordance with the returns guidelines set out above and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.

In the event of products being lost in transit and we have received official confirmation from original freight carrier that the goods have been lost in transit to you and replacement goods that you ordered are no longer available, we will issue you with a credit note or refund.

In the event of products not being available for supply to you after your order has been placed with us we will issue you with a credit note or refund for either part of the order or for the entire order (see above).